My IT account has been restored to default settings, what do I need to do now?

If Information Services suspect, or are notified, that an email account has been compromised, the account is immediately locked to prevent further misuse.

The account will be reset to the default settings before your access is restored to ensure any malicious rules or settings are removed.

This includes

• Deleting all rules
• Removing any email signature
• Changing the time and language settings to the defaults
• Removing any delegate permissions

When you are notified that your account has been reset you need to

• Go to the password reset portal and reset your password
  If you are unable to reset your password online, contact Information Services for help (How do I do that?)
• Login to webmail to:
  • check your mailbox and delete any messages you do not recognise from your mailbox. These may include:
    • Spam or phishing emails, in the sent, drafts or outbox folders
    • Delivery failure notifications from Microsoft or other email providers in the inbox
    • Responses from users that received spam from your account, in the inbox
  • recreate any rules you had previously set up
  • re-add your your signature
• You will also need to update the password you had saved for accessing any other AU services e.g. eduroam, ApAber