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Frequently Asked Questions
voip
Frequently Asked Questions
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Conference Calls
How do I arrange a conference call?
How do I check if a conference extension is available?
How do I make a conference call using my VOIP phone?
How do I start a conference call I have booked?
Phone Numbers
How do I arrange a telephone number for a new member of staff?
How do I set up speed dialling on my VOIP phone?
I am moving jobs. Can I take my phone number with me?
My phone number is incorrect in the online directory. What do I do?
Phone PINs
How do I reset the PIN for my VOIP phone?
Using CISCO Phones
How do I answer another phone that is ringing?
How do I change the ring tone on my CISCO phone?
How do I divert a call to voice mail?
How do I divert my VOIP phone to another number?
How do I logout of my office phone?
How do I pick up a call that is on Hold?
How do I report a fault with a University computer or telephone?
How do I set up speed dialling on my VOIP phone?
How do I transfer a call on my CISCO phone?
How do I use my office phone?
How do I use tone dialling with my CISCO phone?
I am moving jobs. Can I take my phone number with me?
My VOIP phone has dark patches on the screen. What can I do?
My phone number is incorrect in the online directory. What do I do?
Where do I log in to the Phone Manager? (Authorised users only)
Using Softphones
How do I answer a call using my softphone (Jabber)?
How do I install a softphone (Jabber) on my PAU domain computer?
How do I install a softphone (Jabber) on my own personal computer?
How do I put a call on hold using my softphone (Jabber)?
How do I transfer a call using my softphone (Jabber)?
How do I use Jabber on my mobile?
How do I use my softphone?
Where can I obtain a headset to use with my softphone?
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