If your hall connection isn't working make sure:
-
you have activated your email account. If you haven't you need to do so first (
How do I do that?
)
-
you are using the correct password (
Where can I check that?
)
-
you have waited at least an hour from registering your MAC address - it can take this long for your address to become active on the network
-
your webcache settings are correct (
How do I do that?
)
-
you are not using IPV6
-
the correct MAC address has been registered. Typos sometimes occur
or
if you have both a network card and a wireless card in your computer you will have a MAC address for each. Find your MAC address (
How do I do that?
) and check it is the wired MAC address has been registered. (
Where do I do that?
)
-
you are entering your user name as your full Aberystwyth University email address e.g.
zzz9@aber.ac.uk
-
your settings are correct. You can do this by following the manual setup instructions:
-
your computer is set up to use DHCP (
How do I do that?
)
If all this is correct you can try:
-
Disabling and enabling your LAN connection
-
Go to
Start
and
Run
; type
cmd
and click
OK
, then type
ipconfig /release
When your settings have been released type
ipconfig /renew
-
Stopping and restarting the Wireless Zero Configuration (
How do I do that?
)
-
Removing any
expired
virus checking software you have on your computer
-
Rebooting your computer
-
Borrowing a cable from someone whose connection is working to see if it is your cable that is faulty. If it is you will need to buy a new one (
Where can I do that?
)
-
Taking your computer into someone else's room (whose connection is working) to see if it works in their room (with your cable). If it does you will need to report a fault with the socket in your room. (
How do I do that?
)
You should also check:
-
you have configured any personal firewall, for example Norton or McAfee, for use with the University servers (
How do I do that?
)
-
your computer is free from viruses, hacking and spyware (
How do I do that?
)
If you continue to have problems connecting please contact Information Services (
How do I do that?
)
or bring your laptop to the Computing Help Desk (
Where are they?
)
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